Privacy Policy

Statement of commitment

First priority response services Pty Ltd is committed to the management of personal information under the Privacy Act 1988, and the Australian Privacy Principles, and any other relevant legislative requirements (‘privacy obligations’) in other jurisdictions.

Purpose

The purpose of this policy is to explain what First priority response services Pty Ltd does to ensure that its employees and contractors preserve and respect the confidentiality of information relating to the company, its employees, and its customers.

Application

This policy applies to:

All director and senior management of First priority response services Pty Ltd;
All employees of First priority response services Pty Ltd, and
All contractors and sub-contractors engaged directly or indirectly by First priority response services Pty Ltd (collectively employees).

Management of private information

First priority response services Pty Ltd respects the privacy of its customers. We are committed to protecting the privacy and ensuring the security of personal information maintained by the organisation. We endorse the National Privacy Principles (NPPs) and accept that the Privacy Act 1988 and the NPPs apply to our operations. Accordingly, we have adopted them in the management of personal information. This Privacy Policy sets out the policy adopted by First priority response services Pty Ltd in all elements of its dealings with customer personal information.

Confidentiality

Information is a valuable corporate asset and effective dissemination of information is critical to First priority response services Pty Ltd success. Much of the information about First priority response services Pty Ltd business is confidential or proprietary. Confidential information is information that First priority response services Pty Ltd considers private and that is not generally available outside the company. Proprietary information is information that First priority response services Pty Ltd owns, develops, pays to have developed or to which it has an exclusive right. All employees must ensure that they do not disclose any confidential or proprietary information to third parties or to other employees who do not have a valid business reason for receiving that information.

An employee must not disclose to others or use for themselves any confidential or proprietary information they have originated or acquired in connection with their employment with First priority response services Pty Ltd. Confidential and proprietary information includes:

Pricing information about First priority response services Pty Ltd products and services
Methods by which First priority response services Pty Ltd determines its pricing and bidding information.
Documents or records or other information concerning First priority response services Pty Ltd sales or marketing plans, exploration, production, or development activities.
Documents, records, or other information concerning First priority response services Pty Ltd business strategies, Business results, unannounced products or services, and financial results and data
Customer and employee records
Software or computer systems developed by First priority response services Pty Ltd
Data entrusted to the company by a customer, supplier, or a consultant
First priority response services Pty Ltd copyright information or trademarks and plans for new trademarks
The product of First priority response services Pty Ltd research and development such as inventions, patents, and engineering information
First priority response services Pty Ltd business processes, procedures, and know-how
Organisational information
Any other information that could be used by a competitor to place First priority response services Pty Ltd at a Competitive disadvantage, and Confidential customer information may be provided to Global Efficiency Group Pty Ltd agents and contractors, where required to provide products and services or for another purpose for which the customer has consented or as authorized by law

Compliance with Privacy Laws

First priority response respects and complies with the privacy of individuals and is committed to compliance with laws that protect the collection and retention of personal information. First priority response is committed to the management of personal information under the Privacy Act 1988, and the Australian Privacy Principles, and any other relevant legislative requirements (‘privacy obligations’) in other jurisdictions.

What is collected?

First priority response services Pty Ltd may collect personal information about individuals, including name, address, phone number, email address, and other relevant identification information in connection with the provision of services.

How is it collected and held?

This personal information may be collected via telephone, email, text, and through a website. All personal information is held securely on an online system, stored in the Cloud, accessible by authorized personnel only. All personal information collected via inquiries is securely transferred via email and uploaded to CRM, a secure password-protected database to which authorized personnel only have access.

The purpose for which it is collected

All such information is collected and retained solely for the provision purpose of security-related services for which the relevant customer has expressed interest and to comply with the requirements of the LRD regulations.

All employment information collected shall be used strictly for purposes related to employment

Accountabilities

The Managing Director is accountable for:

establishing and reviewing this Confidentiality and Privacy Policy
communicating the policy to employees
providing advice as to compliance with the policy

All employees are responsible for ensuring their compliance with this policy. Any employee that is aware of any breach of this policy is encouraged to take action by reporting the matter to the Managing Director.

No Disclosure to Third Parties

We do not disclose personal information to third parties without the express authorization of the individuals affected. We are committed to ensuring that any personal information that is provided to us by our customers is protected, confidential, and remains secure, but take no guarantee on behalf of the third party if it discloses from their side.

Data Quality

First priority response services Pty Ltd ensure that at the time it collects or uses (as in accordance with the law and this policy) that the data used is accurate, complete, and up to date for the purpose.

Security of information

All our data is stored in written and/or electronic format. We have in place physical, electronic, and procedural safeguards to protect personal information. We restrict access to personal information to those employees and contractors who need to know that information to deliver the First priority response services Pty Ltd services and products effectively. Our employee and commercial contracts all contain appropriate privacy provisions binding our employees, agents, and contractors to the Privacy Act and the First priority response services Pty Ltd privacy policy.

Compliance

First priority response services Pty Ltd requires all of its employees to comply with this policy. Compliance with this policy will be periodically monitored by the Managing Director or delegate. Any known or suspected instances of non-compliance will be reported to the Managing Director for a full investigation and appropriate disciplinary action. Employees should be aware that breaches of this policy may result in summary dismissal and may also attract civil or criminal legal penalties.

Customer / clients rights

Under consumer law, all customers have a right to request all their related information to be deleted and First priority response will oblige once received the request except in case of storing and presenting the information for legal proceeding on the legitimate ground to exercise or to defend the claim until the issue has not been resolve.