Protection, integrity, Facilities Management Professionalism

First
Priority
Response

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Welcome

premier security guarding company

First Priority Response services is a premier security guarding services company located in Melbourne. We take pride in our work and in our client’s satisfaction, First Priority Response services offer extremely skilled and highly trained security officers who provide tailored services as per client requirement and fulfil our clients’ needs throughout Victoria.

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Infochoice
Who we are

About Us

Infochoice

First Priority Services is a team of highly experienced, skilled and qualified professional who has experience in various sector of security industry. Our expertise includes more than 10 years of industry experience in security industry in the form of portfolio manager, security supervisor, control room operator, personal bodyguard and security equipment installer.

  • 24/7 Response centre
  • Quality control supervision
  • 100% Australian owned – Victoria Only
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WHAT WE DO THE BEST

Services

First Priority Response services provide a wide range of Security Management Services at an unbeatable price. We have a vigorous system in place through which we focus on details and provide highly professional, reliable, and cost-competitive security guarding services.

We have a policy and procedure of the highest standard which gives us an ability to fulfill our client’s expectations precisely. One of our managers will maintain regular contact for feedback with clients and if required the service will be amended on the specific areas to improve further.

There are very few security companies in Victoria that can cater to complete security needs and we proud to announce we are one of them, we offer quality and professional security services such as

Our services includes:

CONCIERGE / CUSTOMER SERVICE

We understand concierge services play a vital role in residential, commercial building, car park and represent the face of company and that’s why we deliver the most dedicated concierge security individuals who are experienced and have set of skills to pursue the role. Our concierge team will provide friendly & high level of customer service to inhabitant and are capable

MOBILE PATROL SERVICE

Mobile patrol service suits to business looking for the secure premises checks during night or day, mobile patrol service can also be provided in conjunction to other services to further strengthen the security coverage when premises is more vulnerable and required extra security. We offer mobile patrol services on long- or short-term basis and able to assist our clients throughout in Victoria.

EMERGENCY RESPONSE SERVICE

Upon notification of alarm trigger from alarm monitoring company we will dispatch mobile patrol officer straight away for the site to be investigate and outcome will be reported to designated client, when premises contracted first priority response manager will survey and discuss varies options such as having internal access of the premises and then arranging site key and installing key safe

Shopping Centre Security Service

As we said we only hire the best security officers available in the market for any security role; but when it comes to shopping centre security our professional and experienced management team will conscientious select the specific security officers to be on board who can demonstrate and full fill client expectation; as we understand dealing shopping centre security can be a critical and responsible task.

Infrastructure Security Service

First priority response understands building Infrastructure or construction projects are always exposed and have a high chance of theft and vandalism and required high-end security. We offer professionally trained and licensed security officers, regardless of

Retail Security / Loss Prevention Service

First priority response services team have years of experience in retails security / Loss prevention environment and we train our security officers who will provide the same consistency and quality service at all time to our clients.

Gatehouse Security Service

First priority response services understand the importance of gatehouse security at industrial areas, as it is gateway access control for the premises that need to be manned with a guard to act as a visual crime deterrence. We offer highly-skilled, experienced, and trained security officers for your premises that ensure all site operations carry out with the client’s code of practice. Our security

Education Security Service

First priority response has a highly experienced management team who have worked in various schools and universities dealing with crucial situations and successfully defusing, making the safety of students, staff, and stakeholders first priority. Dealing with 

Electronic Service

Installing an Alarm system, access controller and CCTV provide maximum protection apart from static and mobile 

Event / Crowd Controller Security Service

First Priority Response Services understand every event project has a distinct security protocol and it needs to be review independently and that’s why our highly experienced event 

Static security service

Our security officers are competent to perform multiple kinds of security job duties as well as maintains safe environment for both the employees and customers so they feel safe when they are at the guarded premises.

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We have multiple channels to ensure we met the industry standards

Quality System

Quality control supervisor

First Priority Response has multiple channels to ensure we met the industry standards and the quality control supervisor is one of them.

SECURTIY ACTIVITY AND TRACKING APPLICATION

First priority response service adopts modern technology for internal and external communication to maintain the security of the clients’ interests and to fulfill the contracted terms.

24/7 Response Centre

Our 24/7 Response centre is a centralized point of contact for our clients and security personal who have extensive experience in security operations and security risk management services

Live Reporting

We are committed to the provision of detailed security service reports every morning or accordingly to the arrangement made with the client upon signing a contractor.

Training Programs

A newly hired security officer will conduct mandatory in-house induction training before commencing their first shift, the training will be a mix of theory and practice providing comprehensive and well-planned training to ensure the long-term effect on their performances in delivering the contracts.

We as part of management practices will teach policy, procedure, and basic onsite issue which may arise including how to resolve them. Our training also includes the reporting procedure that needs to be followed to eliminate ad hoc and operational issues faced on site.

We as a company have the practice to keep our security officers in continuous training and refresher in house training and courses to ensure they deliver indistinguishable service every time

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Recruitment Programs

We choose our security officers very carefully on the basic of their literacy, experience,
Skill, and all applicants will undergo references & police check, so we can provide only the
best security officer to our clients.
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Top quality service at unbeatable price

Why Choose Us

We are well equipped with industry knowledge to deliver the most effective, efficient, and safely facility solution through risk management approach and give us great control on quality performance and enhance us to deliver our services transparent, accurately and precious to our clients as promised.

wide range of services

24/7 response centre

quality control supervision

experienced and skilled

WE ANSWER WITHIN 24 HOURS

Contact Us

OUR PHONE
1300 103 790
WORKING HOURS
12:00 AM - 12:00 PM